Privacy Policy
Last updated: 03/02/2026
This Privacy Policy explains how Nova K9 Training ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website or use our booking form.
We are committed to protecting your privacy and handling your personal data in a transparent and secure way.
1. Information We Collect
When you use our website or complete our booking/enquiry form, we may collect the following information:
Your name
Email address
Phone number
Details about your dog (such as name, breed, age, or behaviour concerns, if provided)
Preferred training dates or services
Any additional information you choose to include in your message
We may also automatically collect limited technical information, such as:
IP address
Browser type and version
Pages you visit on our website
This information helps us understand how visitors use our site and improve our services.
2. How We Use Your Information
We use your personal information to:
Respond to enquiries and booking requests
Provide dog training services
Communicate with you about appointments or services
Improve our website and customer experience
Keep internal records
We only collect and use personal data when we have a lawful reason to do so.
3. Legal Basis for Processing (UK/EU)
If you are located in the UK or EU, we process your personal data under the following legal bases:
Your consent (for example, when you submit a booking form)
Performance of a contract (to provide dog training services)
Legitimate interests (such as improving our services and responding to enquiries)
4. How We Store and Protect Your Data
We take appropriate security measures to protect your personal information against loss, misuse, unauthorised access, or disclosure.
Your data is stored securely and only accessed by authorised persons. We keep your information only for as long as necessary to fulfil the purposes outlined in this policy, or to comply with legal obligations.
5. Sharing Your Information
We do not sell, rent, or trade your personal data.
We may share your information with trusted third parties only where necessary, such as:
Website hosting or booking system providers
Email or communication services
These providers are required to handle your data securely and in line with data protection laws.
6. Cookies
Our website may use cookies to improve functionality and analyse website traffic.
You can choose to accept or decline cookies through your browser settings. Declining cookies may affect how parts of the website function.
7. Your Data Protection Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your personal data
Withdraw consent at any time
Object to or restrict processing of your data
To exercise any of these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those third-party sites.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact-
Name: Nova k9 Training
Email: laurachadwick2810@gmail.com
Phone: 07581431622